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FAQ


Booking
  • Do I have to register to make a reservation?
    No, you do not need to register to make a booking. If you decide to register, you will have access to your Reserved Area where you will always have at your disposal the summary of your reservations and the relevant useful documents, such as purchase invoice and booking Voucher.
  • How can I book an experience?

    You can book on Escursi.com directly from the chosen experience page:

    • Click on "Book Now" 
    • Select day, time where possible and number of participants, based on any reductions by age and click on "Add to cart"
    • Once in the cart, fill in all the fields with your data
    • If you have a discount code, enter the discount code
    • Choose the payment method you prefer from the available ones
    • Enter your purchase details and click on "Pay now" to proceed with the payment
    • Receive by e-mail the Voucher and the purchase invoice as confirmation of your booking

  • The date I want is not available in the calendar

    In the majority of the cases, thereis the possibility to do the experience even in dates not available for onlinebooking. Contact us via Live Chat or send us an e-mail to support@escursi.com to check the availability.

  • Would you suggest to book in advance?
    Yes, we suggest you to book always in advance in order to find still available places on the preferred date. If later you wiill need a date change or refund, you will have all the safeguards explained under CANCELLATION AND REFUNDS.
  • How do I know that my reservation was successful?
    Once the booking has been completed, you will receive the booking Voucher and the purchase invoice as confirmation via e-mail (check the Spam). If you have registered, you can find useful documents in your Reserved Area.
  • There is a minimum number of participants. What does it mean?
    Some experiences are subject to a minimum number of participants. If the minimum number of participants is not reached, you will be contacted by our local operator the day before the experience to agree on a new date. If you are not available on any other proposed date, you can always request a full refund.
  • How to use the booking voucher?
    It’s simple and convenient: you can show it to our local operator directly from your smartphone. You can not print the Voucher because it is not mandatory: you save time and we respect the environment.
  • I WANT TO BOOK/MAKE A GIFT, BUT I DON’T KNOW YET WHAT EXPERIENCE/DATE
    If you want to make or give yourself a gift and you still do not have clear ideas about experience and/or date, we recommend you to buy one of our Gift Cards. At the following link, on the dedicated page, you will find all the useful information: https://www.escursi.com/en/gift
  • Is a transfer service available?
    No, it is not possible to combine a Transfer service via Escursi.com. However, some experiences include this service: check the experience page to verify the availability.
Payments
  • What payment methods are available?

    You can pay with:

    • Any Credit or Debit Card (Visa, Mastercard, Maestro, Poste Pay, American Express);
    • Bank Transfer: our system accepts payment by bank transfer only if it is made on the day of the booking. As soon as you book an experience, in order to confirm it, you can e-mail us a copy of the payment account to booking@escursi.com.

    Payment by bank transfer is only accepted if at least5 days elapse between the booking date and the experience date. Otherwise, thesystem only accepts and makes available credit or debit card payments.
    Our online payment systems are completely secure, to protect against scams andunauthorized transactions.

  • Can I pay cash?
    No, cash payment is not possible on the day of the experience. The reservation must be completed with one of the payment methods indicated.
  • Is the confirmation immediate?
    Confirmation is immediate for payments made by Credit or Debit Card, while for the Bank Transfer it is necessary to wait for the verification of payment.
Cancellations and refunds
  • May I cancel my reservation?

    Yes, you can cancel your booking by sending an e-mail to support@escursi.com, indicating your request and the booking number. Or you can request a change of date by agreeing directly with our local operator, by contacting the telephone number on the booking voucher.
    Cancellation and postponement are free of charge within 3 days from the date of the excursion. For requests beyond this period and in case of no-show is provided instead a penalty equal to 100% of the cost of the experience.
    Example: if the date of your excursion is June 20th, you can cancel or change your reservation by June 16th.
    For more information about cancellation policies, please see our Terms and Conditions.

  • WHAT HAPPENS IF THE EXPERIENCE IS CANCELLED, FOR EXAMPLE, DUE TO BAD WEATHER?

    In case of bad weather, which does not allow to carry out the experience safely, or exceptional events (failures, health problems of driving, etc.) the experience can be canceled. In this case, as per Terms and Conditions, an alternative date will be proposed at least one day before, or if it is not possible to make the excursion on another date, a full refund will be proposed.

    The procedure to get a refund is very simple: just send an email to booking@escursi.com with booking number and refund request.

Contacts
  • How can I contact you?

    You can contact our CustomerService in the followingways:

    • Live Chat: The live chat service accessible from any page within Escursi.com is the fastest way to talk to one of our real-time operators. The service is available from Monday to Friday (9:15 am- 5:00 pm). Outside of these times you can leave a message to which you will be answered as soon as possible
    • Mail: sending an e-mail with your request to support@escursi.com
  • Can I contact you by phone?

    Sorry, but we do not have any helpline, our service is entirely online! We will answer in a timely and detailed manner to all your questions via Live Chat or by email.
    After booking, you will receive the telephone contact of our local operator who will help you for any last minute needs.

  • Can I contact the experience provider?

    Sure. In the Booking Voucher there are references of our supplier. We advise you to contact the supplier only in special cases, such as in case of bad weather or in case of difficulties or delays in reaching the meeting place.

    For general questions about the experience, you can contact our Customer Service.

  • Can I leave a review?
    Of course! Reviews are crucial to help other users like you. After the experience, you will receive an email link to leave your review on the site, along with a discount code to use on the second adventure! You can also leave a review on our Facebook page and, if you like, both on Facebook and Instagram, using our tags @escursisocial and #escursì, you can post stories and photos of your experience. We will definitely share them!