Do I have to register to make a reservation?
To book an experience, once in your cart, you can decide to register or make the reservation as "Guest". If you decide to register, you will have access to your Reserved Area, where you will find the summary of reservations and useful documents, such as booking Voucher and purchase invoice (with the reservation as "Guest", you will get them only by e-mail). By registering, you can also leave a review that will allow you to receive a discount code valid for any experience on Escursi.com to be used at any date.
How can I book an experience?
You can book on the page of the experience you choose:
- Click on “Book now” (“Check availability on desktop”)
- Choose a date (the available ones are in yellow)
- Select the number of participants for each cathegory (full price, reduced, etc) and click on “Add to cart”
- Go to cart and decide whether to sign up or check out as Guest
- If you have a discount code, you can insert the coupon
- Choose a payment method
- Fill with the details and then click on “Pay now” to go on with the payment
- You will get the ticket coupon and the invoice by e-mail
The date I want is not available in the calendar
In the majority of the cases, there is the possibility to do the experience even in dates not available for online booking. Contact us via Chat or send us an e-mail to firstname.lastname@example.org
to check the availability.
Would you suggest to book in advance?
Yes, we suggest you to book always in advance in order to find still available places on the preferred date. If later you wiill need a date change or refund, you will have all the safeguards explained under CANCELLATION AND REFUNDS.
How do I know that my reservation was successful?
Once the booking has been completed, you will receive the booking Voucher and the purchase invoice as confirmation via e-mail (check the Spam). If you have registered, you can find useful documents in your Reserved Area.
There is a minimum number of participants. What does it mean?
Some experiences are subject to a minimum number of participants. If the minimum number of participants is not reached, you will be contacted by our local operator the day before the experience to agree on a new date. If you are not available on any other proposed date, you can always request a full refund.
How to use the booking voucher?
It’s simple and convenient: you can show it to our local operator directly from your smartphone. You can not print the Voucher because it is not mandatory: you save time and we respect the environment.
I WANT TO BOOK/MAKE A GIFT, BUT I DON’T KNOW YET WHAT EXPERIENCE/DATE
If you want to make or give yourself a gift and you still do not have clear ideas about experience and/or date, we recommend you to buy one of our Gift Cards. At the following link, on the dedicated page, you will find all the useful information: https://www.escursi.com/en/gift
Is a transfer service available?
No, it is not possible to combine a Transfer service via Escursi.com. However, some experiences include this service: check the experience page to verify the availability.
What payment methods are available?
You can pay with:
- Any Credit or Debit Card (Visa, Mastercard, Maestro, Poste Pay);
- Bank Transfer: our system accepts payment by bank transfer only if it is made on the day of the booking. As soon as you book an experience, in order to confirm it, you can e-mail us a copy of the payment account to email@example.com.
Payment by bank transfer is only accepted if at least 5 days elapse between the booking date and the experience date. Otherwise, the system only accepts and makes available credit or debit card payments.
Our online payment systems are completely secure, to protect against scams and unauthorized transactions.
Can I pay cash?
No, cash payment is not possible on the day of the experience. The reservation must be completed with one of the payment methods indicated.
Is the confirmation immediate?
Confirmation is immediate for payments made by Credit or Debit Card, while for the Bank Transfer it is necessary to wait for the verification of payment.
Cancellations and refunds
May I cancel my reservation?
Yes, you can cancel your booking by sending an e-mail to firstname.lastname@example.org, indicating your request and your booking number. Or you can request a change of date by agreeing directly with our local operator, by contacting the telephone number in the booking voucher.
Cancellation and referral are free within 2 working days from the date of the excursion. For requests beyond this deadline and in case of no-show is provided instead a penalty equal to 100% of the cost of experience.
For more information about our cancellation policies, please see our Terms and Conditions.
WHAT HAPPENS IF THE EXPERIENCE IS CANCELLED, FOR EXAMPLE, DUE TO BAD WEATHER?
In case of bad weather, which does not allow to carry out the experience in safety, or exceptional events (failures, health problems of driving, etc.) the experience can be cancelled. In this case, as per the Terms and Conditions, an alternative date will be proposed at least one day before, or if it is not possible to make the excursion on another date, the full refund will be proposed.
What do I do if my trip is canceled because of Covid?
You don’t have to worry, it’s exceptional events and you have all the protection you need. Contact us by e-mail to email@example.com, with the booking number, to request a postponement of the date or full refund of the experience.
You can find all our information at the following link: https://www.escursi.com/en/information-covid-19
How can I contact you?
You can contact our CustomerService in the following ways:
- Live Chat: The live chat service accessible from any page within Escursi.com is the fastest way to talk to one of our real-time operators. The service is available from Monday to Friday (9:30 - 19:00). Outside of these times you can leave a message to which you will be answered as soon as possible
- Mail: sending an e-mail with your request to firstname.lastname@example.org
Can I contact you by phone?
We are sorry, but we do not have telephone assistance. If your request requires a telephone interview, you will be contacted by one of our operators at an address indicated by you.
Can I contact the experience provider?
Sure. In the Booking Voucher there are references of our supplier. We advise you to contact the supplier only in special cases, such as in case of bad weather or in case of difficulties or delays in reaching the meeting place.
For general questions about the experience, you can contact our Customer Service.
Can I leave a review?
Of course! Reviews are essential to help other users like you. After the experience, you can leave a review on the site, only if you have registered. This will allow you to get a discount code. In addition, you can also leave a review on our Facebook page. Finally, if you like, both on Facebook and on Instagram (social), you can also stay the photos of your experience tagging us. We will definitely share them!