The spread of the COVID-19 continues to impact our lives and habits, and may affect your travel plans. First of all, we invite you to consult the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) or the local government authorities for more information. In addition, we want to explain how Escursi.comguarantees maximum security for the experiences present in the portal and maximum flexibility with regard to booking, referral and cancellation policies. We have adapted our cancellation policies for cancellations due to COVID-19 and have also taken all possible measures, broken down as follows:
Flexibility becomes essential during this period of uncertainty. As per our Terms and Conditions, cancellation or date transfer is always free within 48 hours. For greater cause reasons, cancellation or moving are always free of charge without time limit. In the latter case the cancellation of the trip and experience due to COVID-19 is also included.
All our suppliers take security and health protection measures in accordance with current protocols to minimize the risk of spreading the COVID-19. In every single online advertisement, you will find a description of all the security measures taken in that specific experience. Here is a general list:
We recommend that you always consult the advice of local authorities. Here is a list of useful links to make finding information easier and easier:
I must cancel my reservation. How can I do this?
To cancel your booking, please send an e-mail to firstname.lastname@example.org with your booking number and request.
The experience I booked is not operational due to the COVID-19. Am I entitled to a refund?
Sure! You are always entitled to a full refund.
For more information, please see our FAQ.
For further questions or concerns, please contact our customer service department via Live Chat from Monday to Friday (9:15 am - 1:00 pm and 2:00 pm - 5:00 pm) or via email to email@example.com